Shipping & Returns
We will deliver goods ordered by you as soon as possible to the address you have given us for delivery, but in any event within 30 days of your order. However, we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.
Upon receipt of your order, you will normally be asked to sign for the goods as received in good condition. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any claims that you make thereafter.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 48 hours of the delivery of the goods in question. Photographic proof of faulty products and damages will be required in all cases. Once we have agreed the damages, we will issue you with a returns form. Please retain proof of cost of postage and email it to firstname.lastname@example.org. You will be responsible for the cost of returning the products to us, or unless we delivered the item to you in error or the item is faulty. We will refund you all monies paid for the products except the shipping costs to you and the return postage charges and any import duty if incurred.
We shall deliver the goods to you within 30 days (‘the long delivery date”) of the date on which you ordered them. If you request that the parcel is left without a signature in a safe place, then we can take no liability in respect of that parcel if it goes missing or is damaged. If the couriers are unable to deliver to the requested address, then they will take your parcel to the nearest Post Office and leave a card to update you.
If a parcel is taken to a Post Office it will be held there for 7 days after which, if uncollected, it will automatically be returned to us.
If goods are returned to us as undeliverable either because of an incorrect address, refusal by the customer or because of your failure to contact the courier or failure to collect from the Post Office, once goods are received back by us, we will refund the value of the goods less any costs charged to us by the couriers for returning the goods. If you require the goods to be re-dispatched to you then there will be a re- delivery charge for this.
If an incorrect postcode or address is given to us and we are not notified of the revised address before the parcel is dispatched, then any costs to re-direct to a new address must be covered by you.
On rare occasions of oversized orders, we may need to revise this delivery cost for the actual size or weight of the parcel. If this is the case, we will contact you as soon as possible prior to processing your order with a revised shipping figure.
RETURN & EXCHANGE POLICY
Consumer right of return and refund
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep an item, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of:
any made-to-measure or custom-made products or products made to your specification or clearly personalized
newspapers and periodicals or magazines
perishable goods, such as food, drink or fresh flowers
software and DVDs or CDs which have a security seal which you have opened or unsealed.
Right to cancel
You have the right to cancel this contract within 14 days. The following procedures will apply to cancel an item. Please note that an item is not deemed to have been cancelled unless the following procedure is followed and unless we have received the product back within 14 days after the item was delivered to you.
Please email us indicating the reasons for your return. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place before dispatch of the products). Please refuse any delivery of any cancelled products or return them to us.
Once you have contacted us, we will issue you with a returns form. Please pack the items securely and enclose the completed returns form with the products.
You must ensure that we receive the products within 14 days after the day of the date that the item was delivered to you.
Returned products must be returned in the same condition as they were received in, in the same packaging, with any inner packaging with all product tags intact. We reserve the right to refuse an exchange or refund or to deduct a handling charge if the products are returned to us in an un-saleable condition, if they are damaged, if the product tags or labels are not intact or the internal packaging is not intact or is damaged or if products are not returned in the original packaging.
It should be noted that we resell old toys and collectables most of which will by the very nature of what they are have be second hand and have shelf ware and likely wear to the packaging. we are generally not able to test battery operated or electrically operated items. No warranty is implied or offered.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied. If the loss is the result of unnecessary handling by you or if the packaging is damaged.
We will make the reimbursement without undue delay, and not later than- 14 days after the day we receive back from you any goods supplied, if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees for the reimbursement. We will withhold reimbursement until we have received the goods back.
If the consumer has received goods in connection with the contract you shall send back the goods or hand them over to us at Harrods Vintage Teddy Bears, without undue delay and in any event not later than 14 days from the day on which you receive the goods. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. It is recommended that you use a recorded delivery service and that you adequately insure the products during transit. We will not be responsible for any loss or damage caused to products during transit when being returned to us. If returned products are lost or damaged in transit, we reserve the right to charge you for (or not to refund any amount attributable to) such loss or damage.